Cantrell Enterprises — Nationwide 3PL Freight Brokerage, Privacy Policy & SMS Terms and Conditions

1. Introduction & Overview

Cantrell Enterprises LLC, doing business as Cantrell Enterprises (“we,” “us,” or “our”), respects your privacy and is committed to protecting the personal and business information you provide when using https://www.cantrellenterprises.com, requesting freight quotes, or communicating with our team via phone, email, or SMS/MMS text messages.

2. What Information We Collect

• Personal & Business Contact Information: Name, company name, email address, billing/shipping address, and telephone number (including mobile phone number).
• Mobile Phone Numbers & SMS Opt-In Data: Mobile phone numbers and records of your consent to receive or opt out of SMS/MMS text messages from Cantrell Enterprises.
• Shipment & Freight Data: Origin and destination cities/ZIP codes, commodity details, weight, dimensions, equipment requirements, pickup/delivery dates, and carrier USDOT/MC numbers.
• Technical & Usage Information: IP address, browser type, device identifiers, and essential session cookies.

3. How Your Information Is Used

We use collected information to calculate freight shipping quotes, coordinate load dispatch and pickup/delivery appointments, send real-time shipment tracking updates, verify motor carrier FMCSA compliance, process customer billing and carrier settlements, and send conversational and informational SMS/MMS text messages when you have opted in.

4. SMS Opt-In Data & Strict No-Share Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Mobile phone contact information, phone numbers, and SMS/MMS opt-in consent data will never be shared or sold to third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary to transmit our communications.

5. Information Sharing & Disclosure

Cantrell Enterprises does not sell personal information to third parties. Non-SMS operational shipment details are shared only as needed with vetted motor carriers, warehouse facilities, or infrastructure service providers to fulfill your freight shipment or comply with federal law. Under no circumstances is SMS opt-in data or mobile contact information shared with third parties for marketing purposes.

6. How Users Can Opt Out

You may opt out of SMS/MMS text messages from Cantrell Enterprises at any time by replying STOP , UNSUBSCRIBE , CANCEL , END , or QUIT to any message or to (606) 293-5883. You will receive one final confirmation message and no further SMS messages will be sent unless you opt back in. For assistance, reply HELP or contact us at (606) 293-5883 or sales@cantrellenterprises.com.

7. Data Security, Retention & Contact Information

We safeguard personal information using HTTPS/TLS encryption and role-based access controls. To exercise your privacy rights or request access, correction, or deletion of your data, contact Cantrell Enterprises LLC at 253 Reynolds Rd., Keavy, KY 40737, call (606) 293-5883, or email sales@cantrellenterprises.com.

1. Program Description & Types of Messages

By opting in to receive SMS/MMS text messages from Cantrell Enterprises via our website quote or contact forms (https://www.cantrellenterprises.com/quote and https://www.cantrellenterprises.com/contact) or by texting (606) 293-5883, you consent to receive conversational and informational text messages regarding freight shipping quotes, load dispatch coordination, pickup and delivery appointment confirmations, real-time shipment status updates, billing/settlement notifications, and customer support responses. Consent to receive SMS messages is not a condition of purchase.

2. Message Frequency

Message frequency varies based on your shipment activity, quote requests, and customer support inquiries (typically 1 to 5 messages per inquiry or shipment).

3. Message and Data Rates Disclosure

Message and data rates may apply for any messages sent to you from us and to us from you, according to your mobile wireless carrier plan.

4. STOP Opt-Out Instructions

You can cancel the SMS service at any time. Just text STOP to (606) 293-5883. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from Cantrell Enterprises. If you want to join again, sign up through our website or text START to (606) 293-5883.

5. HELP Support Instructions

If you are experiencing issues with the messaging program, reply with the keyword HELP to (606) 293-5883 for more assistance, or contact Cantrell Enterprises directly at (606) 293-5883 or sales@cantrellenterprises.com.

6. Carrier Liability & Privacy Policy Link

Carriers are not liable for delayed or undelivered messages. Mobile phone contact information will never be shared or sold to third parties for marketing purposes. View our full Privacy Policy at https://www.cantrellenterprises.com/privacy and SMS Terms & Conditions at https://www.cantrellenterprises.com/terms .