SMS Terms & Conditions

1. Brand Name & Program Description

This SMS/MMS messaging program is operated by Cantrell Enterprises (Cantrell Enterprises LLC), a federally licensed third-party logistics provider and property freight broker (USDOT 3240077, MC-1017506) located at 253 Reynolds Rd., Keavy, KY 40737.

2. Types of Messages You Will Receive & Purpose

By opting in to receive text messages from Cantrell Enterprises—either by checking the SMS consent box on our website forms at https://www.cantrellenterprises.com/quote or https://www.cantrellenterprises.com/contact, by verbally consenting during a call with our dispatch or sales team, or by initiating a text message to (606) 293-5883—you agree to receive conversational and informational SMS/MMS messages from Cantrell Enterprises. The types of messages we send include:

• Freight quote estimates, lane pricing follow-ups, and booking confirmations.
• Dispatch instructions, driver check-calls, and pickup or delivery appointment scheduling.
• Real-time in-transit shipment tracking alerts, delay notifications, and proof-of-delivery (POD) updates.
• Carrier packet, compliance, invoicing, and settlement notifications.
• Direct two-way customer support responses to your logistics inquiries.

Consent to receive SMS/MMS messages is entirely voluntary and is not required as a condition of purchasing any freight brokerage or logistics service from Cantrell Enterprises.

3. Message Frequency

Message frequency varies. The number of SMS/MMS messages you receive depends on your interaction with our team, the number of quotes you request, and active shipments you have in transit with Cantrell Enterprises (typically 1 to 5 messages per inquiry or active shipment).

4. Message and Data Rates Disclosure

Message and data rates may apply for any messages sent to you from us and to us from you, according to your mobile wireless carrier's rate plan. If you have any questions about your text plan or data plan, please contact your wireless provider.

5. STOP Opt-Out Instructions

You can cancel the SMS service at any time. Just text STOP (or UNSUBSCRIBE, CANCEL, END, or QUIT) to (606) 293-5883. After you send the SMS message STOP to us, we will send you one final SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from Cantrell Enterprises. If you want to join again, simply opt in through our website form or text START to (606) 293-5883 and we will resume sending SMS messages to you.

6. HELP Support Instructions

If you are experiencing issues with our messaging program, you can reply with the keyword HELP to (606) 293-5883 for more assistance, or you can get support directly from Cantrell Enterprises by calling (606) 293-5883 or emailing Sales@cantrellenterprises.com.

7. Wireless Carrier Liability Disclaimer

Supported mobile carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your wireless service provider and network availability.

8. Privacy Policy & Non-Sharing of Mobile Data

We respect your privacy. Mobile phone contact information and SMS opt-in consent data will never be shared or sold to third parties or affiliates for marketing or promotional purposes. If you have any questions regarding privacy, please review our full multi-section Privacy Policy at https://www.cantrellenterprises.com/privacy.

9. Freight Brokerage Role & Rate Estimate Terms

Cantrell Enterprises LLC operates strictly as a federally licensed property freight broker (USDOT 3240077, MC-1017506) arranging transportation through vetted, independently contracted motor carriers, and does not operate as a motor carrier or freight forwarder unless explicitly stated in a separate written contract. All instant freight rate estimates generated on this website are good-faith market estimates based on truck-legal mileage, equipment type, and current diesel indices; final binding rates are confirmed upon load tender and signed written rate confirmation.

10. Website Use, Intellectual Property & Governing Law

By accessing https://www.cantrellenterprises.com or our customer and carrier portals, you agree to submit accurate shipment and contact information and not to misuse, scrape, or interfere with our routing and quoting tools. All content, branding, and proprietary software on this site are the property of Cantrell Enterprises LLC. These Terms & Conditions are governed by the laws of the Commonwealth of Kentucky and applicable federal transportation statutes.